A New Service Application (PDF) is required for all new accounts established and when a change in property ownership occurs.
How to Read Your Bill
The water charge is based on actual usage each month. The sewer charge is based on the actual water usage from November through April (winter months). In the remaining months of the year, May through October (summer months), the sewer charge is based on the average usage of the preceding winter months. The City of Watertown presumes that any additional water used (above your winter sewer average) is used for external usage and therefore does not effect sewer flow. Water and sewer usage is billed one full month behind.
All of these items may dramatically increase the amount of water that flows through your meter. Please watch for these items if your usage seems higher than usual. If you experience a higher than normal bill, please consider the following items:
- Is this the time of year for outside watering or sprinkling?
- Is there a faucet leaking or dripping in your home or an outside spigot?
- Do any of your toilets fail to shut off after flushing?
- Is the water softener functioning correctly?
Billing & Payment Information
Utility services are billed on a monthly basis. Bills are mailed out prior to the 1st of each month and payment is due by the 15th. Payments received after the 15th of the month incur a 10% late fee. Payments can be mailed, dropped off at City Hall during regular business hours, or placed in the Citizens Alliance Bank night deposit box:
200 Lewis Avenue S
The City also accepts payments electronically online through Payment Services Network (PSN). You can also sign up for e-statements and view account usage history through the online account service. A small service fee is charged for electronic payments, however viewing account information and opting out of paper bills is free!
For added convenience, the City also offers automatic debit/direct pay. Complete the Direct Pay Form (PDF), return it to City Hall with a voided check from the account you wish to have debited. There is no service fee associated with this service and you can view and opt out of paper bills through our e-billing service through PSN. You will still get a bill copy in the mail and payment will automatically be debited on the 15th of each month unless you opt out.
To Stop Service
Moving out of your home or Watertown? Please fill out the Resident Moving Out Form (PDF) and return to the City office.